ARTICLE 8: WARRANTY - RETURNS - REFUNDS - WITHDRAWAL
The items supplied by https://dakimakura.store/ are new and guaranteed against any defects. They are identical to those found in traditional retail and come from all the publishers and suppliers referenced.
If an item happens to be defective or non-compliant, the buyer has 15 business days from the receipt of the items to request an exchange or a refund. If the fifteen (15) days deadline falls on a Saturday, Sunday, or a public holiday, it is extended until the next business day.
The customer must return new or unused items in their entirety and in their original packaging, intact, along with all potential accessories, user manuals, and documentation (in its original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to contact@dakimakura.store (description and attached photos).
In the event of exercising the right of withdrawal, Dakimakura Store® is obligated to reimburse the amounts paid by the customer, without any charges except for the return costs. The refund is due within a maximum period of 14 business days from the date of receipt of the returned package(s).
Yes, the return shipping costs remain at your expense.
In case of a refund, we guarantee that it will be processed within 14 days from the date of receiving the returned package. We do not accept any shipments with cash on delivery, regardless of the reason.