Delivery & Order
The processing of your order, manufacturing of the products, and delivery (free) require our team a maximum lead time of 7 to 20 business days. We are making every effort to ensure you receive your order as quickly as possible, without compromising the quality of our merchandise.
You can track the progress of your order by clicking on the following link: Package tracking.
We deliver our products worldwide. There is no minimum quantity required per order, and all our deliveries are free (excluding overseas departments and territories).
If your order includes multiple items, it's possible that they are being shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive shortly.
Is there an issue with the postal service? Package lost, broken, or damaged?
With our secure delivery, Dakimakura Store® handles disputes on your behalf. Customer satisfaction is our priority. We do not blame the carrier and leave you to "deal with it." We take full responsibility by promptly sending you a new package at no cost.
Feel free to contact us via email at contact@dakimakura.store; our team will do its utmost to meet your expectations.
Cancellation & Returns
Yes, as long as your order is not "processing."
It is entirely possible to cancel your order! If the order is already in the process of being prepared, cancellation fees will amount to 40% of the purchase price.
N’hésitez pas à nous contacter par mail à contact@dakimakura.store : notre équipe fera le maximum pour répondre à vos besoins !
We can only accept a return in case of proven product defect.
Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) to contact@dakimakura.store along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
Security
Your security, our priority: our website only offers safe and guaranteed payment methods without any risks.
We accept:
Paypal
Debit cards
Credit cards
Your bank details or credit card information will never be disclosed to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at the moment.
Yes!
The "HTTPS" present in our store's URLs reflects the quality of our services. HTTPS is the secure version of "http," protected by SSL/TLS protocols. HTTPS is used to safeguard financial transactions on merchant websites. As e-merchants, we recognize that SSL usage has become essential nowadays. It's the best way to protect your data and guard against hackers or identity theft.
Visually, the SSL certificate is represented by a padlock icon that appears in the web browser's URL bar. It is also indicated by an "s" added to the "http" protocol in the website's address bar, signifying "secure."
Other questions
We make your purchases as easy as possible.
1) You select the desired product(s).
2) Click on "add to cart".
3) Click on the shopping cart icon at the top right (your "cart") to complete your purchases.
We also offer the option to create an account to make the process even simpler.
No. Except for exceptional cases, we only accept one single discount code per order.
Dakimakura Store® ships its products worldwide legally. However, the buyer is responsible for their country's import taxes, and we disclaim all responsibility.
If you wish to place a wholesale order, please send an email to our team at contact@dakimakura.store.