FAQ
The processing of your order, manufacturing of the products, and delivery (free) require our team a maximum lead time of 7 to 20 business days. We are making every effort to ensure you receive your order as quickly as possible, without compromising the quality of our merchandise.
You can track the progress of your order by clicking on the following link: Package tracking.
If your order includes multiple items, it's possible that they are being shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive shortly.
Is there an issue with the postal service? Package lost, broken, or damaged?
With our secure delivery, Dakimakura Store® handles disputes on your behalf. Customer satisfaction is our priority. We do not blame the carrier and leave you to "figure it out." We take full responsibility and promptly send you a new package at no cost.
Feel free to contact us via email at contact@dakimakura.store; our team will do its utmost to meet your expectations.